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Dining Room Operations Manager

1 month ago

Rico, Colorado, United States Dunton Hot Springs Full time
Job Summary

The Dining Room Manager at Dunton Hot Springs is responsible for overseeing all aspects of the Front of House department, ensuring a seamless guest experience. Key responsibilities include managing the dining areas, coordinating with other departments, and maintaining high standards of hospitality.

Key Responsibilities:

  • Ensure the smooth function of the dining areas, including interdepartmental communication
  • Assist in overseeing guest dietary restrictions and ensuring the highest possible guest satisfaction
  • Assist in creating and implementing training programs for Front of House staff
  • Ensure daily checklists are completed and all Front of House areas are kept clean and presentable
  • Monitor beverage inventory and service ware inventory and maintain a standard of personal appearance, hygiene, grooming, and dress code
  • Invoice maintenance and cash handling, as well as being the point person for guest service recovery and billing issues
  • Ability to expedite and lead service when a manager is not available
  • Maximize resort revenues by ensuring all charges are properly recorded
  • Able to answer questions regarding Dunton properties past, present, and future
  • Conduct any other duties as assigned or as needed regarding Front of House operations

Qualifications:

  • Familiarity with fine dining service practices
  • Wine knowledge and cocktail making skills are essential
  • Must be effective at listening to and understanding concerns and issues raised by team members and guests
  • Must be able to anticipate and proactively deal with problems and find resolutions
  • Must have excellent communication and customer service skills
  • Approaches all encounters with guests and team members in a friendly, service-oriented manner
  • Strong attention to detail
  • Able to model a professional disposition of respect, teamwork, and dedication to duties, including good punctuality and reliable attendance
  • Must be able to read and write fluent English
  • Ability to work well in stressful situations
  • Ability to make sound independent decisions in a safe manner and clearly delegate duties consistent with the company interests, essential job functions, policies, and procedures