Automotive Upgrade Specialist

4 days ago

Richmond, Virginia, United States Sheehy Ford Lincoln of Richmond Full time
Unlock Your Potential as an Automotive Upgrade Specialist

Sheehy Ford Lincoln of Richmond is seeking a highly motivated and customer-focused individual to join our team as an Automotive Upgrade Specialist. In this role, you will be responsible for identifying opportunities for vehicle upgrades, working with the Used Car Manager to meet current vehicle needs, and providing exceptional customer service in the service lane.

Key Responsibilities:
  • Utilize data mining tools to identify opportunities for vehicle upgrades and work with the Used Car Manager to meet current vehicle needs
  • Use strong decision-making and active listening skills to think progressively about customer needs and service
  • Meet and greet customers in the service drive to present cash offers for their vehicles
  • Upload vehicles and customer information into our appraisal software
  • Educate customers on the options available through Vehicle Exchange
  • Demonstrate knowledge and enthusiasm for vehicles
  • Assist the Used Car Manager with appraisal and pricing
  • Follow up with each opportunity for future considerations
  • Meet with the management team regarding objectives, planned activities, reviews, and analysis
  • Be a liaison to customers while their car is being serviced
  • Deliver vehicles to customers while confirming their understanding of vehicle features and warranties to build customer relationships and dealership loyalty
Requirements:
  • Sales experience or experience in customer service is preferred but not required (sales training provided)
  • Ability to learn data mining tools and software (eLeads experience a plus)
  • Excellent verbal and written communication skills
  • Ability to understand timeliness and organization
  • A great attitude and the ability to accept coaching
  • Outgoing personality with expertise in developing relationships
  • Driven, competitive, and willing to work in a team environment
  • Must be authorized to work in the USA and have a valid driver's license
  • Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen
Benefits:
  • Health, Vision, and Dental Insurance
  • Start earning PTO on your 1st day of employment
  • Paid Maternity & Paternity after one year of employment
  • Paid Training
  • Career Advancement
  • 401(K) with profit sharing

Sheehy Auto Stores is an Equal Employment Opportunity Employer, committed to finding the best team members who have a desire to achieve. If you have the skills and passion for this role, we want you to be part of our team.

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