Key Holder

Job Summary

We are seeking a highly motivated and experienced Key Holder to join our team at FatFace Corporation. As a Key Holder, you will be responsible for leading the team and establishing the brand in the local area.

Key Responsibilities:

• Proactively manage the performance of yourself and the team across all business KPIs.
• Deliver the successful implementation and maintenance of the brand proposition in your store.
• Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures.
• To help train and develop the team, leading by example and creating a motivating work environment.
• Have awareness of your own development needs.
• To ensure correct procedures are adhered to in a professional manner including cash & stock, health & safety, office, and security of premises.
• To execute the FatFace Visual proposition to company standards.
• To abide by all FatFace policy and procedures.

Requirements:

• Experience in a customer service environment.
• Supervisor experience desirable.
• Excellent interpersonal, organization and communication skills.
• Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
• Team player - embracing every opportunity to be part of what's going on.
• Great time management.
• Demonstrates passionate commitment to the brand.