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Program Support Manager
2 months ago
Bridgewell is dedicated to enhancing community well-being by offering a comprehensive range of social and human services aimed at empowering individuals with disabilities and other life challenges. Our mission is to support individuals in leading safe, self-sufficient, and fulfilling lives through various programs including community housing, day services, outpatient care, recovery support, education, and job training. We are committed to addressing the needs of diverse populations, from those with autism to individuals facing substance use challenges, ensuring they become active participants in their communities.
Our Commitment: At Bridgewell, our employees are passionate about making a meaningful impact every day. They bring enthusiasm, innovative ideas, and a strong dedication to service. If you resonate with this mission, we invite you to explore opportunities with us.
Connecting Individuals with Opportunities
Mission Statement: Bridgewell aims to inspire hope and empower individuals facing life challenges to reach their highest potential.
Diversity, Equity, Inclusion, and Belonging (DEIB): We strive to reflect the diversity of our workforce and the communities we serve by fostering an equitable and inclusive environment. We celebrate the varied voices and cultures within Bridgewell, ensuring that everyone can express their authentic selves. Our core values of dignity, compassion, integrity, and respect guide us in embracing the diverse experiences that enrich our community.
Position SummaryThe Service Manager 3 will play a vital role in supporting Level 3 day habilitation programs. This position involves assisting individuals who require daily intervention, supervision, and skills training in activities of daily living, both within the program setting and in the community. Participants may need moderate to significant physical assistance or accommodations. The Service Manager will receive specialized training to provide enhanced supervision and interventions tailored to address multiple disabilities, including behavioral supports. Responsibilities include developing, implementing, and overseeing individualized training programs, managing cases for designated individuals, and fulfilling general duties as needed.
Work ScheduleStandard hours are from 8 AM to 4 PM, Monday through Friday.
Key Responsibilities- Deliver services to individuals in accordance with DDS, DMH, MassHealth, HUD, DPH, CARF, and all relevant regulatory standards, alongside Bridgewell's policies and procedures.
- Conduct and interpret assessments to evaluate each individual's skill level annually.
- Design and implement personalized programs based on individual needs, following their Day Habilitation Support Plan.
- Provide training in designated areas to individuals and small groups.
- Create adaptive equipment and tools to assist individuals in achieving their goals.
- Oversee the execution of the Day Habilitation Support Plan and maintain individual records in TIER.
- Support individuals in making informed decisions regarding their daily routines and activities.
- Ensure individuals have opportunities for communication with family, friends, and significant others.
- Facilitate participation in community events, including volunteer opportunities and local activities of interest.
- Maintain necessary certifications, including FA/CPR and PABC.
- Perform additional duties as assigned.
Education and Experience:
- Associate's Degree in Human Services or equivalent experience.
- At least one year of experience working with individuals with developmental or psychiatric disabilities.
- Training and/or experience in areas such as autism and behavioral support is preferred.
Skills and Knowledge:
- Understanding of normalization principles, behavior management, and human rights.
- Strong written and verbal communication skills for clear documentation.
- Excellent organizational and problem-solving abilities.
- Valid driver's license with a minimum of one year of driving experience.
- Proficiency in Microsoft products and web-based applications supported by the agency.
- Frequent stair climbing is required.
- Ability to lift up to 50 pounds.
- Must be able to drive a vehicle and meet agency driving record standards.
- Normal eyesight range with or without corrective lenses.
- Normal hearing range with or without hearing aids.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Generous paid time off, including a day off for your birthday.
- A collaborative work environment that values new insights and contributions.
- Opportunities for training and development across over one hundred programs in the North Shore, Lowell, and Merrimack Valley.
- Additional compensation for on-call responsibilities.
- Professional development and growth opportunities.
Why Work with Us: Beyond our competitive benefits, Bridgewell offers a compassionate and collaborative work environment dedicated to staff training and development, allowing you to make a positive impact through your work.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Bridgewell is an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
