Low Voltage Installation Professional
2 days ago
As a Field Engagement Specialist at SALTO Systems, you will play a key role in delivering world-class security solutions to our customers. You will work closely with customers and end users to ensure satisfaction, retention, and compliance with standards. The role involves providing on-site support through surveys, inspections, commissioning assistance, and training, ensuring the effectiveness of our installations and the long-term success of the projects. The salary for this role is estimated at $85,000 per annum, depending on location and experience. This is a full-time position with overtime potential. Security product experience in the access control industry is preferred, but we will train the right person for the role. Your responsibilities will include:
Main Responsibilities
- Customer Advocacy: Meet with customers face-to-face to understand their needs, provide accurate assessments of their site conditions, and identify opportunities to replace legacy products.
- Continuous Learning: Expand your knowledge of the technical aspects of access control, door hardware, electric door switching, power panels, and fire egress.
- Project Support: Collaborate with project managers and field sales teams to offer insights into site conditions and potential challenges.
- Problem Solver: Evaluate site conditions to reduce downtime, resolve customer hurdles, and ensure a seamless experience.
- Relationship Building: Build strong relationships with internal and external stakeholders, acting as a SALTO ambassador.
Requirements
- At least one year of experience in a trade skill within the low voltage industry.
- Exceptional written and oral communication skills, with the ability to engage with multiple levels of stakeholders.
- A willingness to learn, understand, and explain integrated solutions to stakeholders.
- Ability to manage extensive travel (75%), including overnight stays and site visits.
- Clean driving record and an active passport.
- Proven track record of delivering accurate and timely results.
Benefits
- Comprehensive Health Coverage (medical, dental, vision, and mental health services).
- Telemedicine for easy access to healthcare.
- Generous Vacation Days (21 days annually) plus holidays.
- 401(k) with Company Matching to help employees save for the future.
- Mentorship and Coaching to support career growth.
- Paid Volunteer Time for community engagement.
- Performance Bonuses and Recognition Programs.
- Employee Assistance Program (EAP) for personal support.
- Team Building Activities and Company Events.
- Free Meals and Snacks.
- Life and Disability Insurance for peace of mind.
- Critical Illness and Accident Insurance for added protection.
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