Luxury Call Center Ambassador

3 weeks ago

Keswick, Virginia, United States Keswick Hall and Golf Club Full time

As a Luxury Call Center Representative at Keswick Hall and Golf Club, you will be the face of our esteemed establishment, providing exceptional service to our discerning guests.

Key Responsibilities:

  • Immerse guests in unparalleled luxury service
  • Embody the esteemed policies of WTS International
  • Effortlessly handle transactions and book appointments for our illustrious spa, salon, and fitness services
  • Exude grace and professionalism, addressing guest inquiries with courtesy and resolving concerns with finesse and efficiency
  • Make judicious financial decisions to safeguard revenues and ensure seamless transactions
  • Exceed sales goals and objectives with finesse
  • Seamlessly navigate operational systems to book appointments
  • Maintain an encyclopedic knowledge of our prestigious products, services, and promotions

Requirements:

  • Prior experience in a luxury call center setting is highly preferred
  • Demonstrated customer service prowess within the esteemed confines of a 5-star hotel property
  • A consummate professional with an unwavering commitment to delivering superlative service
  • Proficient in MS Office applications, including Excel, Word, and Outlook
  • Exemplary verbal and written communication skills
  • A meticulous eye for detail

Education Requirements:

A high school diploma or GED is requisite for this prestigious role

Miscellaneous Requirements:

Availability that mirrors the operating hours of our esteemed facility, encompassing evenings, weekends, and holidays

This role may entail sedentary work, occasionally necessitating the lifting and/or moving of objects weighing up to 25 pounds

Proficiency in an array of physical tasks, including reaching, standing, walking, pushing, and pulling

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