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Field Service Professional

3 weeks ago


Valparaiso, Indiana, United States SMS group Inc Full time
Job Overview

The Field Service Technician will be responsible for managing and maintaining customer relationships, providing exceptional customer service, and acquiring new business opportunities. This role requires a strong understanding of mechanical duties, testing, and inspections as well as the ability to identify customer needs and resources.

Responsibilities
  • Visit customers regularly for sales and service calls, ensuring that customers in designated sales areas are visited with a view to selling them SMS products and services
  • Identify customer needs and resources
  • Assist and solve customer's problems / issues and liaison with SMS group divisions including plant personnel and management
  • Make presentations to customers for new company technology / equipment to ensure they are aware of the latest solutions available from SMS group
  • Responsible for initial customer contact, and receiving and expediting RFQ's for proposal
  • Customer follow up includes follow up of: quoting, order placement, job completion and delivery
  • Perform mechanical duties on equipment as instructed, in accordance with QA, and health/safety requirements
  • Disassemble, assemble and test equipment in the SMS Valparaiso workshop and/or vendor facilities
  • Perform fabrication of lightweight apparatus and/or structures used in the maintenance of equipment
  • Interface with project management, engineers, technical personnel and other staff as needed to complete projects
  • Provide any additional support where needed
  • Perform housekeeping and maintenance activities as required