Store Operations Manager

3 weeks ago


Anchorage, Alaska, United States Afognak Native Corporation Full time

Job Summary:

The Store Operations Manager will oversee the day-to-day operations of our wine and spirits store, ensuring a seamless customer experience and driving sales growth. This role requires strong leadership skills, excellent communication, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Customer Service: Deliver outstanding customer service, utilizing the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank.
  • Store Operations: Ensure all merchandising and pricing guidelines are followed, maintain a clean and presentable store, and execute merchandising programs.
  • Leadership: Lead a team of sales associates, providing coaching, mentoring, and training to ensure they meet sales targets and provide excellent customer service.
  • Financial Management: Monitor and manage store finances, including labor costs, inventory levels, and sales performance.
  • Regulatory Compliance: Ensure compliance with all regulatory requirements, including OHS, LP, TAP/Rserving, and other government guidelines.

Requirements:

  • Experience: Minimum 3 years' experience in retail, with a minimum of 3 years' supervisory and/or management experience.
  • Education: High School Diploma or equivalent, with TAP or Rserving Certification.
  • Skills: Strong leadership skills, excellent communication, and a passion for delivering exceptional customer service.

Benefits:

  • Competitive Salary: Based on experience and qualifications.
  • Benefits Package: Medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement.


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