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Senior Business Process Consultant
2 months ago
About the Opportunity
We are seeking a highly skilled Senior Business Process Consultant to join our team at USAA. This is a unique opportunity to work in a flexible work environment, with the option to be based in one of our locations across the country. As a Senior Business Process Consultant, you will be responsible for providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations.
Key Responsibilities
- Engage with key stakeholders to implement balanced strategic solutions.
- Develop business process improvements for the Bank that aligns business deliverables, bank strategy and risk management framework.
- Lead planning and execution efforts and coordinates activities for highly complex projects.
- Apply a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
- Provide consultation to influence and ensure process is designed to address risk across all activities.
- Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
- Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and advise key stakeholders.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience in business process consulting, process design and/or program/project management experience.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
Preferred Qualifications
- Experience with Deposit Account Restrictions in a medium to large sized regional or national financial services institution.
- Experience working with core banking systems.
- Experience with Payment processing and exceptions, including checks and ACH.
- Understanding of risk management principles and processes including process risk assessment, controls, issue management, building or modifying governance and oversight processes, performance reporting, and linkage to key risk indicators and risk statements.
- Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work.
About USAA
USAA is a leading financial services company that provides a range of products and services to its members. We are committed to delivering exceptional customer service and providing a positive work environment for our employees. As a Senior Business Process Consultant at USAA, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
Compensation and Benefits
USAA offers a competitive salary range of $99,160 - $178,480, based on experience and market data. In addition to a salary, we offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
