Hotel Operations Manager
4 days ago
**Job Title:** Hotel Operations Manager
**Company Overview:** Holland America Group is a world-renowned cruise line that offers unparalleled luxury and service to our guests. We are seeking an experienced Hotel Operations Manager to join our team.
**Job Description:** As a Hotel Operations Manager, you will be responsible for the overall management of hotel operations, including front desk, guest services, and Neptune Lounge operations. You will oversee the supervision of Front Desk Supervisor and Neptune Lounge Concierge and their staff, ensuring that all guest-facing operations are running smoothly and efficiently.
**Key Responsibilities:
- Ensure prompt response to all guest requests, concerns, and issues in a professional manner.
- Provide premium guest service by handling all communications, verbal or written, in accordance with set standards.
- Assist with and support the delivery of the elements of the Global Guest Program as specified and as they apply to guest relations.
- Log and maintain accurate records of all guest inquiries, concerns, and requests through AIMS and in accordance with set procedures.
**Requirements:** Bachelor's Degree in Hospitality Management or related field, 2+ years of supervisory experience in Front Office/Hospitality Environment, 1+ year shipboard experience, Marlins Score 95 or above, Multi-lingual ability preferred, valid STCW certificate. Strong leadership and teamwork skills, ability to work effectively across the organization, flexibility, decisiveness, and quick thinking required.
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Hotel Operations Manager
2 days ago
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