Hotel Operations Manager

4 days ago


New York, New York, United States Holland America Group Full time

**Job Title:** Hotel Operations Manager

**Company Overview:** Holland America Group is a world-renowned cruise line that offers unparalleled luxury and service to our guests. We are seeking an experienced Hotel Operations Manager to join our team.

**Job Description:** As a Hotel Operations Manager, you will be responsible for the overall management of hotel operations, including front desk, guest services, and Neptune Lounge operations. You will oversee the supervision of Front Desk Supervisor and Neptune Lounge Concierge and their staff, ensuring that all guest-facing operations are running smoothly and efficiently.

**Key Responsibilities:

  • Ensure prompt response to all guest requests, concerns, and issues in a professional manner.
  • Provide premium guest service by handling all communications, verbal or written, in accordance with set standards.
  • Assist with and support the delivery of the elements of the Global Guest Program as specified and as they apply to guest relations.
  • Log and maintain accurate records of all guest inquiries, concerns, and requests through AIMS and in accordance with set procedures.

**Requirements:** Bachelor's Degree in Hospitality Management or related field, 2+ years of supervisory experience in Front Office/Hospitality Environment, 1+ year shipboard experience, Marlins Score 95 or above, Multi-lingual ability preferred, valid STCW certificate. Strong leadership and teamwork skills, ability to work effectively across the organization, flexibility, decisiveness, and quick thinking required.



  • New York, New York, United States Rebel Hotel Company Full time

    Job DescriptionThe General Manager (GM) plays a vital role in overseeing the daily hotel operations, ensuring seamless management of staff, finances, and guest satisfaction. Responsibilities include budgeting, revenue forecasting, hiring and training department managers, and maintaining property standards.The successful candidate will be a strong leader with...


  • New York, New York, United States Rebel Hotel Company Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to join our team at Rebel Hotel Company. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest satisfaction, and driving revenue growth.


  • New York, New York, United States Kimpton Hotel Theta Full time

    We're looking for a highly motivated and organized individual to join our team as an Operations Manager at Kimpton Hotel Theta.Job DescriptionThis is a dynamic role that requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.Key ResponsibilitiesManage Front Office Operations: Supervise front desk...


  • New York, New York, United States 1 Hotel Central Park Full time

    About the RoleWe are seeking a skilled and experienced Housekeeping Manager to lead our team at 1 Hotel Central Park.As a key member of our hotel staff, you will be responsible for overseeing housekeeping operations, ensuring high-quality service delivery, and maintaining a clean and safe environment for our guests.Key Responsibilities:Lead and manage the...


  • New York, New York, United States The Seahaus Hotel Full time

    Welcome to The Seahaus Hotel, where we are dedicated to providing exceptional service and creating memorable experiences for our guests. As a Housekeeping Operations Manager, you will play a critical role in ensuring that our hotel meets the highest standards of cleanliness, comfort, and convenience.About The PositionLead and manage the housekeeping team to...


  • New York, New York, United States Rebel Hotel Company Full time

    Job DescriptionRebel Hotel Company is seeking an experienced General Manager to join our team. As a key member of our management team, this individual will be responsible for overseeing all aspects of hotel operations, ensuring that financial performance goals are met, and providing exceptional guest service.About YouWe are looking for an individual with a...


  • New York, New York, United States The Seahaus Hotel Full time

    **About The Seahaus Hotel**We are experts in curating unmatched moments at our luxury boutique hotels and restaurants. Our goal is to elevate the quality of our food and beverage offerings to match the exceptional standards of our properties.This is an exciting opportunity for a highly skilled and experienced hotel engineer to join our team as a Chief...


  • New York, New York, United States The Seahaus Hotel Full time

    **Curating Unmatched Moments**At The Seahaus Hotel, we believe that every moment matters. Whether it's a romantic getaway or a family vacation, we strive to create unforgettable experiences for our guests. As a hotel engineer, you will play a critical role in helping us achieve this goal by ensuring that our hotels operate smoothly, efficiently, and...


  • New York, New York, United States Rebel Hotel Company Full time

    Job SummaryThe ideal candidate will possess a proven track record in hotel management, with a strong focus on leadership, customer service, and financial management. You will be responsible for leading a team of professionals, developing strategies to improve operational efficiency, and maintaining compliance with company standards.Oversee all aspects of...


  • New York, New York, United States Park Central Hotel Full time

    Job SummaryWe are seeking a highly motivated and experienced Operations Manager to join our team at Park Central New York Hotel. As a key member of our management team, you will be responsible for planning and directing operations to improve productivity and efficiency.


  • New York, New York, United States Rebel Hotel Company Full time

    Resort Operations ManagerWe are seeking an experienced Resort Operations Manager to join our team at Rebel Hotel Company. As the General Manager, you will be responsible for overseeing all aspects of hotel operations, including staff management, finance, and guest satisfaction.Key Responsibilities:Develop and implement strategies to drive revenue growth and...


  • New York, New York, United States Chestnut Inn Inc Full time

    Company Overview:The Chestnut Inn Inc is a modern boutique hotel located in scenic Deposit NY and on Oquaga Lake.We are seeking a dynamic and experienced Assistant General Manager (AGM) to join our team at Settlers Hospitality.Salary$18 - $23 per hour, depending on experience.Job Description:Operational Leadership:Assist the General Manager in managing all...


  • New York, New York, United States MCR Hotels Full time

    About the RoleThe Housekeeping Manager for The Luxury Collection Hotel Manhattan is a key position responsible for overseeing the housekeeping functions and staff daily operations to ensure guest rooms, public space, and team member areas are clean and well-maintained.Key Responsibilities:Verify that guest room status is communicated to the Front Desk in a...


  • New York, New York, United States M&R Hotel Management Full time

    Hotel Maintenance Technician (Line Engineer)SUMMARY: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel under the direction of Engineering Management. Continually work towards and support the improvement of engineering service to both guests and associates. RESPONSIBILITIES: Report to work on time...


  • New York, New York, United States Highgate Full time

    At Highgate, we are committed to providing exceptional service to our guests. As the Operations Manager, you will play a vital role in ensuring that our hotel operations run smoothly and efficiently.About the JobThis is a key leadership position responsible for planning and directing operations to improve productivity and efficiency. The successful candidate...


  • New York, New York, United States Rebel Hotel Company Full time

    Key ResponsibilitiesThe General Manager (GM) is responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, guest services, and maintenance. This involves:Leading Department Heads: Hold regular briefings and meetings with department heads.Ensuring Compliance: Ensure full compliance with operating controls, SOPs, policies,...

  • Operations Manager

    3 weeks ago


    New York, New York, United States Kimpton Hotel Theta Full time

    Compensation Type YearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Operations Manager

    4 weeks ago


    New York, New York, United States The Michelangelo Hotel Full time

    Compensation Type: Yearly Highgate Hotels: As the premier Italian hotel in New York City, The Michelangelo Hotel brings all the boutique amenities and designs of Modern Italian Lifestyle to Times Square — New York City's very own Crossroads of the World. Business travelers and vacationing guests revel in the luxurious comfort of this urban oasis with its...

  • Operations Manager

    3 weeks ago


    New York, New York, United States Park Central Hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Operations Manager

    3 weeks ago


    New York, New York, United States Park Central Hotel Full time

    Compensation Type YearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...