Sales and Service Representative

3 weeks ago


Mechanicsburg, Pennsylvania, United States Univest Financial Corporation Full time
Overview

Univest Financial Corporation, a leading financial institution in the Mid-Atlantic Region, is seeking a highly motivated Sales and Service Representative to join our Mechanicsburg team. With a rich history dating back to 1876, we have a strong commitment to philanthropy and community development.

As a Sales and Service Representative, you will be responsible for developing and maintaining a personal portfolio of prospects and customers, delivering exceptional service, and cross-selling appropriate products and services. You will work collaboratively with our team to identify customer needs and provide tailored financial solutions.

Responsibilities
  • Perform all teller and platform transactions promptly, efficiently, and accurately
  • Adhere to all procedures, including operational and corporate customer service guidelines
  • Operate technology as required
  • Supervise teller operations and increase responsibility in signing authority
  • Complete the Excel Level 1 course and the Univest University Supervisor Certificate Program
  • Identify customer needs and cross-sell opportunities to develop new business
  • Develop working relationships with integrated partners
  • Proactively initiate sales conversations
  • Participate and manage tele-consulting efforts
  • Develop knowledge and understanding of Univest Products and Services
  • Leverage bank promotions
  • Adhere to outlined sales flow
  • Learn and become proficient in daily operational procedures
  • Actively participate in branch activities, development, and training programs
  • Manage and coach staff to desired performance levels
  • Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
Qualifications
  • High school diploma/GED or equivalency
  • Attention to detail and ability to prioritize
  • Experience in Retail Sales or Telemarketing with proven sales results
  • Strong written/verbal/organizational skills
  • Demonstrated leadership/supervisory ability
  • Energetic and engaging interpersonal communication skills
  • Previous experience with MS Office Suite
  • Previous banking experience or completion of ABA Banking Basics suite
  • Proficiency in daily operational procedures
  • Completion of training in SSR Suite Training
  • Proficiency in daily operational procedures
  • Complete notary training if applicable
  • Neat, professional appearance following established guidelines for appropriate dress
  • Complete the Univest University Supervisor Certificate Program and the Coaching for Performance Excellence course
  • Obtain NMLS registration

Univest Financial Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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