Guitar Maintenance Specialist
5 days ago
At Guitar Center, we are committed to developing and nurturing lifelong musicians and making a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.
We believe in creating inclusive environments that put our customers first while fulfilling our mission. As our Luthier, you will provide exceptional maintenance and repair services on customer-owned instruments, ensuring a positive experience for all customers.
The role emphasizes exceptional customer service and craftsmanship, with opportunities for growth and a supportive environment. You will help cultivate a community of musicians and contribute to the success of our store.
Our Repair Technician plays a vital role in maintaining store inventory and providing warranty repair work. The ideal candidate is skilled in repairing guitars and has a foundational understanding of Guitar Center products.
A few key characteristics make our successful Repair Technicians:
- Customer Focus: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifies opportunities and issues and follows through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so that they are retained.
As our Luthier, your responsibilities include:
- Interacting with customers to ensure a positive experience
- Providing maintenance and repair services on customer-owned instruments with high craftsmanship
- Maintaining store-owned gear as requested
- Completing warranty repair work
- Additional duties as assigned
Guitar Center offers a competitive salary ranging from $14.42 to $27.44 per hour, plus commission depending on background and experience. We also offer robust benefits, including medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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