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Veterinary Care Specialist

2 months ago

Abbeville, Hauts-de-France, United States Castle Pines Veterinary Hospital Full time
Job Summary

The Veterinary Assistant plays a vital role in supporting veterinarians and veterinary technicians in providing exceptional care to pets. This position requires a strong commitment to animal welfare, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist veterinarians and veterinary technicians with medical procedures, including surgery, dentistry, and laboratory work.
  • Contribute to the day-to-day efficiency and smooth operation of the hospital, ensuring a safe and sterile environment for patients and staff.
  • Utilize exceptional communication skills to engage with team members and clients, providing education on pet care and overall health.
  • Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
  • Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate.
  • Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge.
  • Obtain pertinent medical history and patient information.
  • Assist in managing hospital supplies, including inventory tracking and restocking as necessary.
  • Ensure the completion of all assigned hospital duties before the end of each shift.
  • Act as an advocate for the overall success and performance of the hospital.
Customer Service Delivery
  • Consistently provide professional, efficient, and exceptional service.
  • Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
  • Effectively adapt to individual clients and their needs.
  • Effectively resolve customer complaints as appropriate.
Requirements
  • High School Diploma or equivalent.
  • 6+ months of experience in the veterinary industry.
  • Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities.
Work Environment

The Veterinary Assistant position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position.

Hospital environment includes limited space, smells from pet waste, and noise (barking, etc.). Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays.

Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.

Ability to lift 50+ pounds. Able to stand, walk, stoop, kneel, crouch, and climb.

May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an X-ray machine, prescription medications, including controlled substances.