Senior Database Engineer

4 days ago

Raleigh, North Carolina, United States EDB Full time

About Us: EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.

We're looking for a stellar Principal Support Engineer to join our Support Services team in the US. As a Principal Support Engineer, you will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support, and execution following best practices.

Salary: The estimated annual salary for this role is $120,000-$180,000 depending on experience.

Job Description:

  1. Customer Needs: Technical leadership and input toward Customer Support's impact on customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the EDB analytical solutions.
  2. Prioritization: Prioritize and manage several open issues at one time and be the Subject Matter Expert.
  3. Leadership: Lead, design, enable, and coach the Support Services Analytics SME pod.
  4. Escalation: Properly escalate unresolved issues to appropriate internal teams (e.g., software development).
  5. Customer Experience: Representation within EDB and the analytics communities of what a customer experience should be.
  6. Troubleshooting Strategies: Test and develop troubleshooting strategies and mechanisms for EDB products geared and developed towards containers running on public/private cloud environments.
  7. Problem-Solving: Troubleshoot, diagnose, and solve Postgres-based database solution issues and provide prompt and accurate feedback to customers.

Key Responsibilities:

  • Data Warehousing: 10+ years of total experience, including recent 7+ years of experience in Data Warehouse solution with an emphasis on Greenplum.
  • Greenplum Integration: In-depth knowledge of Greenplum's parallel processing and integration with big data frameworks such as Hadoop.
  • Kubernetes Architecture: Strong understanding of Kubernetes architecture (nodes, pods, services, deployments, etc.), knowledge of Kubernetes API objects and their relationships, proficiency in writing and managing YAML files for Kubernetes resources, use of Helm charts for managing Kubernetes applications.
  • Cloud Environments: Experience working in cloud service environments in AWS, Azure, and GCP.
  • Programming Languages: 2+ years of scripting experience with Python, Bash, PowerShell, and YAML, 2+ years of programming experience with C, C++, Java, or .NET.
  • Red Hat Openshift: Intermediate to advanced knowledge of Red Hat Openshift for database solutions.
  • Mentoring and Communication: Experience mentoring junior and mid-level technical support engineers, good interpersonal and communication skills (both verbal & written).

What We Offer:

  • Remote Work Arrangement: This role can be located 100% remotely, with most activity occurring within standard North American business hours.
  • Wellness Program: EDB is committed to supporting employees' overall well-being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.

Requirements:

  • Certifications: Red Hat Linux certification (RHCE) is preferred with strength in RHOS, PostgreSQL Certified Professional, certifications related to Greenplum.
  • GenAI Skills: Working knowledge of deployment/development on AI/ML applications and GenAI skills would be an added advantage.

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