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Wireless Solutions Expert

2 weeks ago


Danbury, Connecticut, United States T-Mobile Full time

T-Mobile invests in its employees, providing a Total Rewards Package that ensures they receive competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Company Overview

As a Mobile Associate, you will be part of a Retail Team of Experts working together to bring the T-Mobile brand to life. You will be responsible for delivering seamless service and sales experiences, building energy and excitement around our products and services. Our team members are passionate about the connected world and thrive in fast-paced environments where technology innovations, customer needs, and the Retail experience are continuously evolving.

Key Responsibilities:
  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  1. Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  2. Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  3. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  4. Approaching service and sales needs with composure, integrity and compassion.

Additional responsibilities include becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate how our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Benefits:
  • Competitive base salary and compensation package - this is Total Rewards.
  • Annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
  • Multiple wealth-building opportunities.

As a Mobile Associate, you will also receive paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn more about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.