Overnight Hotel Auditor

We are looking for a dedicated overnight auditor to manage operations during the late-night hours.

KEY RESPONSIBILITIES

• Welcome guests and facilitate the registration process, which includes inputting and retrieving data from the system, confirming guest details and rates, selecting accommodations, coding electronic keys, promoting marketing initiatives, providing welcome materials, and ensuring guests are informed about their room locations.
• Assist guests with the check-out process, ensuring that all rooms and services are accurately accounted for, utilizing the point-of-sale system, handling cash transactions, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and managing gift certificates.
• Exhibit comprehensive knowledge of hotel offerings, including room types, pricing, packages, promotions, local attractions, and general product information to address guest inquiries effectively.
• Utilize up-selling strategies to enhance hotel services and amenities while maximizing room occupancy.
• Respond promptly to guest inquiries and requests, resolving issues in a friendly and efficient manner.
• Handle guest complaints, conduct necessary research, and negotiate solutions to ensure guest satisfaction.
• Receive, input, retrieve, and communicate messages to guests as needed.

REQUIREMENTS

• A high school diploma or GED is required; further education or training is preferred.
• Ability to stand for extended periods.
• Strong focus on customer service.
• Professional, friendly, and helpful attitude.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.