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Housekeeping Associate

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Louisville, Kentucky, United States Residence Inn Louisville Full time
Job Summary

The Residence Inn Louisville is seeking a skilled Housekeeping Associate to join our team. As a Housekeeping Associate, you will be responsible for maintaining clean and attractive guestrooms while providing exceptional service to all guests.

Responsibilities
  • Clean and Prepare Guestrooms: Thoroughly clean guestrooms according to high standards, ensuring a comfortable and clean environment for our guests.
  • Restock and Replenish: Restock housekeeping carts with cleaning supplies, linen, and guest amenities, ensuring that all necessary items are available for the next day's use.
  • Maintain Public Areas: Keep all hallways, public areas, and closets clean, neat, and vacuumed, creating a welcoming atmosphere for our guests.
  • Report Maintenance Issues: Promptly report any maintenance repairs or issues to the Housekeeping Supervisor/Manager, ensuring that all guestroom issues are addressed promptly.
  • Handle Lost and Found: Handle items for Lost and Found according to established standards, ensuring that all lost items are properly documented and returned to their owners.
  • Provide Exceptional Service: Ensure overall guest satisfaction by providing attentive, courteous, and efficient service to all guests.
Requirements
  • Education and Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Physical Demands: Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Communication Skills: Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.