Customer Service Representative

3 weeks ago


Clarksville, Tennessee, United States Florim Solution, Inc Full time
Job Title: Customer Service Representative

Employment Status: Full-Time

Company: Florim USA

Industry: Manufacturing

Location: Clarksville, TN

About Us:

Florim USA is a leading provider of porcelain tile solutions based in Clarksville, TN. We pride ourselves on our commitment to innovation, quality, and ecological mindfulness. With over two decades of experience, our facility stands as one of North America's largest and most technologically advanced porcelain manufacturing plants.

Job Summary:

We're seeking a detail-oriented and highly communicative Customer Service Representative to manage customer orders, resolve issues, and ensure timely shipments of our porcelain tile products.

Essential Functions:

  • Communicate with customers via phone and email to process orders, claims, and credits.
  • Coordinate with the warehouse for shipping and resolve any delays or issues.
  • Maintain accurate records in our SAP system and assist with inventory management.
  • Build strong relationships with clients, keeping them informed about products, pricing, and availability.
  • Work with the production planning team to ensure customer needs are met.

Requirements:

  • 4-5 years of Customer Service experience
  • SAP experience or familiarity with ERP systems (preferred)
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Strong organizational skills and the ability to manage time well
  • Excellent communication skills, both written and verbal
  • Typing speed of 35-40 WPM (required)
  • Experience in client relations or customer success is a plus

Benefits:

  • Competitive compensation and benefits package
  • Free Employee Medical Insurance with Annual Physical
  • Discounted Dental, Vision, and other insurance packages
  • 401(k) with Company Match
  • 2 Weeks Paid Vacation and 9 Paid Holidays
  • Tuition Assistance (after one year)
  • Employee Discounts on Tile

Florim USA is an equal opportunity employer and welcomes applications from diverse candidates.



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