Senior Manager, Learning Management Systems

3 days ago

Bethesda, Maryland, United States HMSHost Full time
Job Title: Senior Manager, Learning Management Systems

At HMSHost, we are seeking a highly skilled Senior Manager, Learning Management Systems to oversee the administration and optimization of our Learning Management Systems for North America. This role will be responsible for creating, delivering, and managing digital learning content that aligns with our talent development, learning, and business strategy.

Key Responsibilities:
  • Lead the configuration, administration, and operations of our Learning Management Systems, ensuring they are optimized and deliver a superior user experience.
  • Conduct LMS training sessions for end-users, instructors, and other administrators, providing guidance on leveraging new features, techniques, and technologies.
  • Ensure digital learning solutions are properly implemented within the LMS, maintaining high-quality standards to support team member performance.
  • Define learning objectives, create detailed storyboards, and instructional design plans, designing and developing engaging and innovative e-learning courses and content using industry-standard authoring tools.
  • Manage the translation of e-learning content using effective translation technology tools.
  • Generate and analyze reports to track learning progress and content effectiveness, providing insights for continuous improvement and ROI on learning investments.
  • Integrate video and graphic design elements to enhance user engagement and instructional clarity in digital learning solutions.
  • Develop interactive modules, quizzes, and assessments to reinforce learning outcomes and drive behavioral change in alignment with business KPIs.
  • Manage project timelines and ensure content aligns with stakeholder expectations.
  • Conduct quality assurance to identify and resolve content issues based on internal design standards.
  • Collaborate closely with subject matter experts and key stakeholders across the organization to ensure content accuracy, relevance, and alignment with business objectives.
Requirements:
  • Minimum 6 years of experience in a leadership role, with 3 years of experience directly and indirectly influencing decision making regarding design of Learning programs and content.
  • Minimum 6 years of Learning & Development and Operations experience engaged in developing and delivering high impact Learning programs and managing Learning Management Systems.
  • Bachelor's degree in a program related to the functional area can count for 2 of the 3-year requirement.
  • MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement.
  • 3-5 years of experience in the industry, with a minimum of 1 year of experience in graphic and video design.
  • Prior experience in LMS administration required; experience with Axonify and/or Cornerstone a plus.
Specialized Training:
  • Training that leads to an in-depth understanding of Learning & Development and instructional design areas, particularly focused on learner experience and change adoption through habit formation.
  • Training and experience using learning authoring tools (Camtasia, Articulate Storyline and Rise, Elucidat, Canva, Vyond, PowerPoint, etc.).
Specialized Skillset/Competencies/Traits:
  • Exceptional visual design skills.
  • Strong multi-faceted project management and organizational skills.
  • Strong skills in assessing, designing, and developing learning resources and pathways.
  • Requires proficiency in analyzing learning and statistical data and processes to evaluate and assess achievement toward L&D and talent management goals.
  • Excellent communication skills, both written and verbal, with the ability to effectively engage with diverse stakeholders, translate complex concepts into clear messaging, and facilitate collaborative relationships across all levels of the organization.
  • Business acumen and the mindset required to understand the long-term implications of L&D and talent management planning required to advance the organization's goals.
  • Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances to create efficiencies, remove barriers, and identify business solutions that will enhance manager effectiveness and contribute to better business outcomes.
  • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading and influencing teams to achieve common goals.
Location/Travel:
  • This position may be based at the F&B Center of Excellence in Bethesda, MD or be remote and located near a major metropolitan airport within the North America region.
  • Requires travel at least 20% of the time for meetings and to visit branch locations.

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