Concierge

1 week ago

Groton, Connecticut, United States Mystic Marriott Hotel & Spa Full time
Job Summary

We are seeking a highly skilled and experienced Concierge to join our team at Mystic Marriott Hotel & Spa. As a Concierge, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Anticipate and address guests' service needs, providing personalized assistance and recommendations.
  • Coordinate and communicate hotel services and amenities, ensuring seamless guest experiences.
  • Engage with guests, providing exceptional customer service and building strong relationships.
  • Assist with inventory of Lounge pantry and maintain sufficient par stock in the pantry.
  • Maintain the cleanliness of the M Club Concierge Lounge.
  • Provide information about local attractions and events.
  • Make travel arrangements, dining reservations, and obtain tickets for events.
  • Receive, store, or deliver luggage or mail.
  • Pick up and deliver items or run errands.
  • Carry out unusual requests, such as searching for hard-to-find items or services.
  • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
Requirements
  • High School diploma or equivalent.
  • Previous customer service experience required or equivalent training.
  • Knowledge of the local community, attractions, and events.
Work Environment and Context
  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

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