Associate Team Leader

2 days ago


Landover Hills, Maryland, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a critical role in ensuring the success of our tax offices during the busy tax season.

Key Responsibilities
  • Support the Multi-Unit Team Leader in overseeing daily operations of the tax office, ensuring quality and consistent execution of Service Standards.
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience, escalating concerns to the Multi-Unit Team Leader and District General Manager as necessary.
  • Serve as point of contact for onsite escalated client service concerns, ensuring timely resolution and client satisfaction.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive experience for our associates. Our company values include a connected culture, diversity and inclusion, and a commitment to helping others.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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