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Sales and Customer Experience Lead

1 week ago

Williamsburg, Virginia, United States Chico's FAS, Inc. Full time

Job Summary

We're seeking a talented Sales and Customer Experience Lead to join our team at Chico's FAS, Inc. As a key member of our store leadership team, you will be responsible for supporting the Store Manager in promoting a customer-focused sales culture, driving sales and profitability, and overseeing asset protection and human resources functions.

Responsibilities

  • Sales and Profitability:
  • Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies.
  • Establish and communicate clear expectations, holding the store team and yourself accountable for achieving brand, performance, and behavior standards.

Talent Development

  • Talent Management:
  • Assist in recruiting, hiring, and developing a high-performing team.
  • Support, implement, and provide follow-up for all training programs, seminars, etc.

Customer Experience

  • Customer Service:
  • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Ensure prompt resolution of customer concerns and maintain consistent client communication through utilization of customer books, rewards program participation, and customer capture sign-ups.