IT Service Delivery Manager

3 weeks ago


Deerfield Beach, Florida, United States CSPI Technology Solutions Full time

CSPI Technology Solutions is hiring an experienced IT Service Delivery Manager to oversee the delivery of our IT services. As an IT Service Delivery Manager, you will be responsible for ensuring that our IT services meet the highest standards of quality, reliability, and efficiency.

Main Responsibilities:
  • Develop and implement IT service strategies
  • Manage IT service level agreements (SLAs) and key performance indicators (KPIs)
  • Oversee IT service desk operations and ensure high-quality customer service
  • Maintain relationships with vendors and suppliers
  • Monitor and report on IT service performance metrics

Requirements:

  • Proven experience in IT service management, preferably in a managed services environment
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with stakeholders
  • Knowledge of IT service management frameworks and tools

Salary and Benefits:

  • An estimated annual salary of $120,000 - $140,000
  • A comprehensive benefits package, including medical, dental, and vision insurance


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