Food Service Representative

5 days ago


Brooklyn, New York, United States CHOPT Full time
About the Role:

A Customer Service Specialist is needed at Chopt to provide exceptional customer service and maintain a clean and organized store environment.

About the Job:

  • Ringing up customers' orders on a cash register with accuracy and efficiency
  • Utilizing proper cash handling procedures, including counting change and making change
  • Maintaining a stocked, clean, and organized station, including cleaning equipment and wiping down surfaces
  • Demonstrating a complete knowledge of the menu and making recommendations to customers
  • Adapting to the flow of the business with a sense of urgency, prioritizing tasks and managing multiple responsibilities
  • Answering phone calls in a professional manner, responding to customer inquiries and resolving issues
  • Monitoring pick-up and delivery orders, ensuring timely and accurate fulfillment
  • Communicating with customers regarding promotions and new menu items, providing information and encouraging sales
  • Engaging with customers and ensuring every person leaves happy, using positive language and body language
  • Being a team player and looking for ways to provide Better customer service, offering solutions and feedback to improve operations

Estimated Salary:$18-$20 per hour, depending on experience and performance.

Benefits:

  • Competitive hourly rates and performance-based pay increases
  • A clear career path with opportunities for advancement - 50% of all managers started in hourly positions
  • Variety of Health and Wellness Benefits
  • Pre-Tax Transit and Flexible Spending Benefits
  • Generous PTO Policy for all employees
  • Employee Meal Discounts
  • Employee Assistance Resources


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