Software Support Specialist
2 weeks ago
SCHAEFER SYSTEM INTERNATIONAL INC is seeking a highly skilled Software Support Engineer to join our team. As a key member of our support team, you will provide technical assistance to our customers, ensuring the smooth operation of our automated material handling software systems and equipment in warehouses and distribution centers.
The ideal candidate will have a strong understanding of Java programming language, experience with debugging and troubleshooting Java applications, and a solid background in SQL. Excellent communication skills, both verbal and written, are essential for this role, as you will interact professionally with clients and internal teams.
We offer a competitive benefits package, including 401K/matching and a generous PTO package. Our company culture values employee and customer satisfaction, and we strive to create a positive and inclusive work environment.
Responsibilities:
- Provide technical support for automated material handling software systems and equipment in warehouses and distribution centers.
- Identify and resolve issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
- Design test scenarios to identify system issues.
- Train internal and external customers to increase system knowledge, resolve issues, and prevent issues from recurring.
- Creates documentation and training materials for system users and system service & maintenance.
- Designs, generates, and maintains reports detailing the daily operations of the systems.
- Analyzes daily operation reports for the system to track and identify opportunities for continued improvement.
- Updates help-desk ticketing system to track, monitor, and resolve issues.
- Writes and updates knowledgebase articles.
- Effectively communicates with customers in high-impact scenarios.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field or 4+ years of industry-specific (logistics/automation solutions) experience required.
- Minimum 1 year experience in a technical support role, preferably supporting Java-based client-server applications.
- Solid understanding of Java programming language and experience with debugging and troubleshooting Java applications.
- Minimum 1+ years of SQL experience - working with relational databases such as MySQL or Oracle.
- Strong problem-solving skills and the ability to effectively troubleshoot complex technical issues under pressure.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and internal teams.
- Ability to work independently and collaboratively as part of a team in a fast-paced environment.
- Willingness to work nightshift hours on a rotating schedule, including weekends and holidays, as required.
- Occasional on-call availability will be required to address critical issues outside of regular hours.
- Familiarity with ticketing systems and customer support tools for managing and tracking support activities is desired.
- Experience with Linux/Unix environments and shell scripting is a plus.
This is an on-site 2nd shift position: M-F, 1:00 pm to 9:30 pm. No sponsorship is offered for this role.
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