Operations Manager

7 days ago


Bonner Springs, Kansas, United States Westlake Hardware Full time
About Westlake Hardware

As a leading hardware retailer in the United States, Westlake Ace Hardware is committed to delivering exceptional customer service and quality products. With over 220 neighborhood stores across the country, we offer a unique shopping experience that sets us apart from the competition.

Job Summary

We are seeking an experienced Retail Operations Leader to join our team as an Assistant Manager of Operations. In this role, you will be responsible for managing overall store operations, achieving company goals and directives, and ensuring a positive and professional work environment for all associates.

Main Responsibilities
  • Provide excellent customer service, ensuring that every customer interaction is positive and memorable.
  • Manage daily store operations, including opening and closing procedures, inventory management, and loss prevention.
  • Supervise and train store associates, providing coaching and development opportunities to enhance their skills and performance.
  • Work collaboratively with the General Manager and Assistant Manager - Merchandising to achieve sales goals and implement Store Support Center programs.
  • Participate in weekly management staff meetings, contributing to strategic discussions and decision-making.
  • Maintain accurate records and reports, including sales data, inventory levels, and employee performance metrics.
Key Skills and Qualifications
  • High school diploma or equivalent required; previous retail management experience preferred.
  • Excellent communication and leadership skills, with the ability to motivate and develop a diverse team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Familiarity with Point of Sale systems and inventory management software.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits and Compensation

Westlake Ace Hardware offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career advancement and professional growth within our company.



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