Customer Success Specialist

2 days ago


SE Loop UNIT D Odessa TX USA, United States NOV, Inc. Full time
Job Description

Predominantly field-based role, supporting customer engagements including customer training, product deployment, sustained product adoption & local operations training. The Customer Success Engineer will engage with customer-side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback. The role will provide frontline digital drilling solutions support and be able to escalate issues when required based on well-defined processes. The role involves communicating with internal teams and customers daily.

Responsibilities:
  • Support digital product deployment and training for customers
  • Provide expert knowledge on drilling practices and real-time data systems
  • Collaborate with internal teams and customers to resolve issues and provide solutions
  • Assist with solution troubleshooting and custom customer solutions
Requirements:
  • 4+ years' experience in the Oil & Gas Industry, namely mudlogging, MWD, directional drilling or drilling engineering
  • Excellent understanding of drilling-related data and real-time data systems
  • Proficient in Microsoft Office and advanced communication skills
  • Advanced troubleshooting & problem-solving skills
About Us

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World. Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.



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