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Cannabis Dispensary Manager
2 months ago
Windy City Cannabis is seeking a highly skilled and experienced General Manager to lead our dispensary team in delivering exceptional customer service and creating a positive cannabis dispensary experience.
Key Responsibilities:- Lead and Create a Service Culture: Model, train, and coach behavioral expectations to deliver Windy City's exceptional service standard.
- Ensure Compliance and Safety: Demonstrate a culture of ethical conduct, safety, and compliance, and lead the team to work in the same way.
- Drive Sales and Revenue: Track and achieve various sales metrics on a daily, weekly, and monthly basis.
- Prepare for Inspections: Prepare and effectively lead state inspectors through unannounced inspections.
- Maintain Store Environment: Ensure the store is organized, efficient, clean, and welcoming in both front and back of house.
- Develop and Lead Team Members: Drive employee morale, embody Windy City values, and demonstrate a commitment to diversity, equity, and inclusion.
- Implement Processes and Procedures: Effectively implement new processes and procedures, ensuring seamless communication and execution across all levels.
- Schedule and Manage Staff: Own and implement exempt and hourly schedules that align to guest and business needs.
- Competitor Analysis: Know and assess the competition, leverage customer comments, reviews, feedback, and secret shop competitors to drive the business.
- Train and Develop Staff: Regularly train and develop staff according to company guidelines.
- Inventory Management: Track and own all processes related to sales and inventory management, including special orders, employee samples, and weekly deals.
- Oversee Deliveries and Inventory: Oversee all store deliveries with diligence and accuracy, and in accordance with company and state regulations.
- Inventory Audits: Oversee nightly and monthly inventory audits in accordance with company and state guidelines to ensure there is no diversion of inventory.
- 8+ years of successful experience in a retail management position.
- Must be 21 years of age or older.
- Ability to acquire a state credential by passing required background check and any other requirement listed.
- Experience with IDFPR and Illinois Cannabis Program rules and regulations strongly preferred.
- Proven organizational skills.
- Ability to effectively communicate with all levels of the organization.
- Self-directed and able to leverage all resources to seek solutions.
- Demonstrated leadership and interpersonal skills.
- Familiarity and comfort with technology and point of sale systems.
- Strong business acumen and understanding of P&L, labor budgeting, inventory, and sales reports.
- A fundamental understanding of cannabinoids and their effects on the body is preferred.
- Ability to satisfy company requirements for vaccination against COVID-19, or obtain approved medical or religious exemption.