Customer Service Representative

5 days ago


Louisville, Kentucky, United States Metal Supermarkets - Louisville, Ky Full time

Job Title

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Sales Development Specialist.

Job Description

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We are seeking a highly motivated and results-driven Sales Development Specialist to join our team in Louisville, KY.

Your primary responsibility will be to address the service needs of Metal Supermarkets' customers, providing exceptional customer service and building sustainable relationships through open and interactive communication.

You will spend the day on your feet, moving between our customer service counter, the office, and the shop floor, receiving orders and inquiries via phone, email, and walk-ins.

You will consult with trade professionals and do-it-yourselfers, assisting in their material needs and working to find solutions.

Key Responsibilities

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  • Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed.
  • Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Recognize opportunities to generate sales leads and new customer development.
  • Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets.
  • Entering and updating customer information into our Point of Sale software, as needed.
  • Accepting cash and taking credit/debit card payments.

Requirements

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One year of proven customer service experience.

Computer skills such as MS office, etc. a definite asset.

Clear communication and effective listening skills.

Exceptional telephone skills and etiquette.

Fluent in written and spoken English.

Strong math skills; mathematically inclined.

What We Offer

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Competitive salary: $45,000 - $65,000 per year.

Opportunities for wage increases and promotions.

Standard work hours, Monday to Friday, and part-time Saturdays.

Comprehensive training and development programs.

Health care benefits and annual salary reviews.



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