System Support and Maintenance Professional

3 weeks ago


Kansas City, Missouri, United States BranchPattern Full time
About BranchPattern

BranchPattern is a leading consulting engineering and building science firm committed to designing sustainable, innovative, and efficient buildings. Our employees are fun, passionate, and innovative change agents that strive to deliver award-winning projects. We are looking for talented minds with a common purpose, to improve life through a better-built environment, to grow with us.

We are seeking a skilled IT Systems and Support Analyst to join our growing IT team. The ideal candidate will be responsible for managing, maintaining, and supporting our company's IT infrastructure, providing technical support to employees, performing break-fix and root cause analysis, and supporting the IT Manager. This role requires a proactive individual who can solve problems efficiently and work collaboratively in a fast-paced environment with various systems.

Key Responsibilities:

  • Technical Support:
    • Triage and resolve help desk tickets in a timely manner
    • Provide technical support to end-users, including troubleshooting hardware and software issues.
  • System Management:
    • Manage, deploy, and maintain the company's cloud infrastructure and apps
    • Manage and maintain on-premise servers and applications, including physical infrastructure
    • Support systems and perform troubleshooting
    • Root cause Analysis
    • Schedule and perform regular system maintenance, including updates and patches
    • Be available for occasional after-hours maintenance windows
  • Virtual Desktop Administration:
    • Maintain gold images
    • Manage numerous enterprise applications
  • Vendors:
    • Work with vendors to implement new systems
    • Work with vendors to escalate and resolve problems
  • Documentation:
    • Create and maintain accurate and up-to-date documentation of system configurations, procedures, and network diagrams.
  • Employee On-boarding:
    • Perform employee on-boarding tasks, accounts setup, configuration, and role designation
    • Manage and lead IT Onboarding training for new-hires
  • Hardware:
    • Setup new hardware, including Windows laptops, iPads, iPhones, USB Docks, and Monitors
    • Manage Hardware warranty repair and replacement
    • Perform operating system and software refreshes

Our estimated salary range for this position is $80,000 - $105,000 per year, based on experience and qualifications.

Requirements
  • Associates degree in Information Technology, Computer Science, or a related field, or equivalent experience (minimum of 2-3 years)
  • Familiarity with systems, including Windows, Windows Server, Active Directory, Azure, Microsoft 365 Administration, VMware, and VEEAM
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of ticketing systems, escalation, and resolution
  • Possesses strong project management skills: scheduling meetings, developing agendas, action items
  • Demonstrates a growth mentality in an ever-evolving technology environment


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