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Lead Patient Care Concierge

2 months ago

Denver, Colorado, United States Prenuvo Full time
Job Overview

Company Background

At Prenuvo, we are dedicated to transforming the healthcare experience from reactive treatment to proactive wellness. Our innovative whole-body scanning technology is efficient, safe, and non-invasive, allowing us to provide a superior patient experience across our clinics in North America.

Position Summary

We are seeking a Full-time Patient Care Concierge, Team Lead to enhance our clinic operations. The ideal candidate is a collaborative team player with a strong problem-solving mindset, dedicated to delivering compassionate care and meticulous attention to detail. This position requires flexibility in scheduling, including weekdays, evenings, and weekends, and is on-site.

Key Responsibilities

  • Provide leadership and training to the Patient Care team, ensuring operational efficiency and a high standard of patient care.
  • Manage daily clinic operations, overseeing patient interactions from appointment booking to post-scan follow-up.
  • Conduct regular one-on-one meetings with team members to provide feedback, discuss career development, and ensure alignment on processes.
  • Facilitate team meetings to maintain clear communication regarding operational procedures.
  • Coordinate staffing needs, ensuring adequate coverage for all shifts.
  • Assist in supply management and inventory control for the clinic.
  • Support the hiring and onboarding process for new team members, including training and development.
  • Collaborate with various departments to enhance the overall patient experience.
  • Evaluate and improve existing workflows and processes.

Patient Interaction

  • Address patient inquiries via phone, email, and in-person interactions.
  • Assist with pre-scan preparations and post-scan follow-up communications.
  • Identify and troubleshoot patient issues, ensuring timely resolutions.

Pre-scan and Intake Responsibilities

  • Send appointment reminders and assist with health intake form completion.
  • Verify patient identity and process payments.
  • Provide orientation and set expectations for the scanning process.

Post-scan Support

  • Guide patients through follow-up procedures and satisfaction surveys.
  • Facilitate communication with healthcare practitioners regarding patient reports.
  • Encourage patient referrals and reviews to enhance service quality.

Qualifications

  • Demonstrated emotional intelligence and an inclusive approach to teamwork.
  • Self-motivated with the ability to thrive in a fast-paced environment.
  • Experience in customer service or support roles is preferred.
  • Strong communication skills, both written and verbal, with a professional demeanor.
  • Commitment to patient confidentiality and privacy.
  • Exceptional organizational skills with the ability to manage multiple tasks effectively.
  • Passion for the Prenuvo mission and a desire to contribute to positive healthcare outcomes.

Our Commitment

  • We empower our team to drive change in healthcare.
  • Collaboration is key to delivering exceptional service.
  • Transparency fosters trust and positive change within our organization.

Benefits

  • Opportunity to positively impact patient health and wellness.
  • Free whole-body scans for team members as part of our commitment to preventative healthcare.
  • Growth opportunities tailored to individual career paths.
  • Flexible vacation policy to support work-life balance.
  • Comprehensive benefits package, including health, dental, and mental health coverage.
  • Competitive compensation structure.

Prenuvo is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on any protected characteristic.