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Community Director, Waterford at Summit View
2 months ago
We are seeking a highly skilled Community Manager to oversee the day-to-day operations of our Waterford at Summit View apartment community in Hummelstown, PA. As a key member of our team, you will be responsible for providing exceptional customer service, managing property operations, and ensuring a positive living environment for residents and a productive work environment for team members.
Key Responsibilities- Manage the administration of property operations, including leasing office management and financial operations.
- Monitor and achieve budgeted Net Operating Income (NOI) through effective financial management and cost control.
- Provide a quality living environment for residents and a positive work environment for team members.
- Hire, train, and supervise all on-site staff, including maintenance personnel.
- Ensure that all apartments and property grounds are maintained at company standards.
- Collect rent in a timely manner and follow established procedures for handling delinquent accounts.
- Contribute to the achievement of team goals, leasing benchmarks, and resident retention.
- Support outreach initiatives to effectively market and promote the property.
- Stay up-to-date on current market trends and mentor others to ensure their understanding.
- Lead by example to maintain a high-performing, customer-focused team.
- Contribute to resident satisfaction and the achievement of property goals.
- 4+ years of experience in property management, with 2+ years of supervisory experience.
- Tax Credit experience is required.
- A PA Real Estate License is preferred, but must be obtained within 90 days of employment.
- A High School Diploma or Bachelor's Degree is preferred.
- Computer proficiency and knowledge of Microsoft Office Suite are required.
- Demonstrated leadership ability and a proven track record of success with the leasing process.
- Ability to work weekends and walk apartments and grounds, including steps and climbing stairs.
- Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
- Strong financial analysis, budgeting, and P&L management skills.
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
- Experience with unit and common area renovations.
