Luxury Experience Guide

3 weeks ago

Matthews, North Carolina, United States Infiniti of Charlotte Inc Full time
About the Role

We are seeking a confident and passionate sales consultant with experience in luxury automotive or related luxury fields to join our dynamic team as a Luxury Experience Guide. The ideal candidate will have 2-3 years of experience in luxury automotive sales or a related luxury industry, with a proven ability to engage with clients and deliver distinguished, memorable experiences.

Key Responsibilities
  • Engage with clients to understand their needs and preferences, providing personalized and memorable customer experiences.
  • Be the vehicle expert, demonstrating an in-depth knowledge of Infiniti vehicles and non-brand vehicles, including features and benefits.
  • Conduct test drives and product demonstrations, showcasing Infiniti's commitment to luxury, innovation, and sustainability.
  • Deliver exceptional customer service, responding promptly to client inquiries and providing comprehensive after-sales support.
  • Foster long-term relationships with clients, ensuring their continued satisfaction and loyalty to the Infiniti brand.
  • Achieve and exceed sales targets through effective client engagement and negotiation skills.
  • Provide clients with detailed information on pricing, financing options, and after-sales services.
  • Handle negotiations with confidence and professionalism, ensuring client satisfaction and loyalty.
  • Work collaboratively with team members to ensure a cohesive and supportive sales environment.
  • Participate in team meetings and contribute to the continuous improvement of sales strategies and processes.
Requirements
  • 2-3 years of professional luxury automotive experience or a related luxury industry.
  • Proven track record of achieving sales targets and delivering high-quality customer service.
  • Strong communication skills, with the ability to engage and build rapport with high-end clientele.
  • Confident negotiation skills, with the ability to close deals effectively.
  • Tech-savvy, with aptitude for the latest in-car technology and telematics.
  • Exceptional organizational skills and attention to detail.
  • Team player with a positive, collaborative spirit.
  • Professional appearance and demeanor, reflecting the prestige of the Infiniti brand.
  • Impressive work ethic, with a commitment to excellence and continuous improvement.
  • Flexible, available to work weekends, evenings, nights, and holidays as needed.
  • Proficient in business productivity tools and software.
  • Willingness to travel for training as necessary.
  • Valid United States-issued driver's license.
  • Candidate must be authorized to work in the United States.
What We Offer
  • Cigna PPO, Imagine 360, and HSA plans > 2 medical plan options.
  • Dental and Vision Plans.
  • 401(K).
  • Company Paid Basic Life and Short-term Disability.
  • Employee Assistance Plan.
  • Sick and Vacation Time, Paid Holidays.
  • Voluntary Benefits Include: Critical Illness, Hospital Indemnity, and Accident Insurance.
  • Employee Discounts and Perks Program.
  • Employee Wellness Subsidy.
  • Tuition Assistance Program (Selected Dealerships).
Compensation
  • Up to $100,000 annually (bonus + commission).
  • The compensation you will receive can fluctuate based on several personalized factors, such as the job's geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans.
About Us

At Infiniti of Charlotte Inc, we're a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 35 dealerships and a diverse range of brands under the Mills Auto umbrella, we're well-equipped to cater to consumer's automotive needs. What truly distinguishes us is our unwavering commitment to our clientele. Our experienced sales and service team possesses years of industry expertise – all dedicated to satisfying the consumer's automotive needs.

We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth. At Infiniti of Charlotte Inc, you're not just an employee; you're a valued member of our family.

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