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Account Operations Supervisor

2 months ago

Virginia, Minnesota, United States Xpresstechfreight Full time

Position Title: Account Operations Supervisor

Company: Xpresstechfreight

Schedule: Sunday to Thursday

Remote Work: Not available

Grade Level: ES11

Salary Range: $53,000 - $60,000

About Us:

Xpresstechfreight is a leading asset-based logistics provider in the United States. Our most significant asset is our dedicated team of innovators and problem-solvers. Together, we are transforming the logistics sector by delivering tailored solutions. We uphold our commitments to both our clients and our employees, focusing on collaboration and innovation.

Why Join Us?

We prioritize your growth from day one. You will have access to various personal and professional development opportunities that align with your career aspirations. Our benefits include:

  • Comprehensive Medical, Dental, and Vision Plans
  • Life Insurance Options
  • Health and Flexible Savings Accounts
  • Paid Time Off and Company Holidays
  • 401(k) with Employer Matching
  • Employee Stock Purchase Plan
  • Short-Term Incentive Programs
  • Employee Assistance Programs
  • Pet Insurance

Key Responsibilities:

As an Account Operations Supervisor, you will:

  • Promote safety metrics and key performance indicators related to service efficiency.
  • Oversee driver performance to balance business objectives with driver needs.
  • Utilize High Performance Coaching techniques to guide drivers on performance expectations.
  • Ensure exceptional service delivery to clients through effective communication and relationship management.
  • Maximize profitability through optimal equipment utilization.
  • Foster scenarios that enhance both driver and customer satisfaction.
  • Manage sensitive issues and driver disputes with effective communication.
  • Plan driver loads based on availability to ensure timely service.
  • Coordinate with drivers regarding compliance and safety requirements.
  • Utilize operational systems to enhance departmental productivity.
  • Collaborate with various departments to achieve organizational goals.
  • Build trust and credibility with team members through constructive feedback.

Qualifications:

Education: High school diploma or equivalent required.

Experience: A minimum of 3 years in operations, customer service, fleet management, or load planning is preferred. Experience in transportation or logistics is a plus.

Skills:

  • Strong ability to assess organizational dynamics and manage change.
  • Efficient problem-solving skills with a proactive approach.
  • Effective communication across various platforms.
  • Knowledge of DOT regulations is advantageous.

Work Environment: This position is primarily office-based.

This job description outlines the general nature and level of work expected for this role. It is not intended to be a comprehensive list of all activities, duties, or responsibilities associated with the position. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Xpresstechfreight is an Equal Opportunity Employer committed to fostering a diverse workforce.