Operations Support Associate

3 weeks ago


Bellevue, Washington, United States David Yurman Full time

Job Summary

David Yurman is a renowned American jewelry company seeking a highly skilled Operations Support Associate to join their Bellevue Square team. As a key member of the store staff, this individual will be responsible for delivering exceptional customer service, supporting operational responsibilities, and contributing to the achievement of store goals.


Key Responsibilities

  • Assist with daily inventory counts and reconciliation to ensure accurate stock levels.
  • Support the store manager in maintaining stock control and delivery procedures, focusing on reducing shrinkage and meeting targets.
  • Package merchandise for delivery to clients, ensuring a seamless customer experience.
  • Enter repairs into KWI and update the repair book and special order log in a timely manner.
  • Communicate supply and material deficiencies to the team, ensuring a smooth operation.
  • Answer and direct incoming calls, providing excellent customer service.
  • Maintain adherence to Company retail operating and security procedures at all times.
  • Complete all Company paperwork accurately and within deadlines, adhering to company procedures.
  • Ensure consistent visual merchandising and housekeeping standards, reflecting current visual guidelines and priorities.
  • Create a welcoming luxury environment for clients, prioritizing their needs and expectations.
  • Provide exceptional customer service, ensuring the customer takes priority at all times.
  • Identify and exceed customer needs and expectations, maximizing selling opportunities to achieve/exceed store KPI targets.


Requirements

  • Luxury retail experience preferred, with a minimum of 1 year in an operational role in a customer service environment.
  • Proficient in Microsoft Excel and Outlook, with strong computer skills.
  • Detail-oriented, able to adapt and prioritize in a fast-paced environment.
  • Flexibility to work in various roles based on business needs, including non-traditional hours.


The expected base salary for this role is $19.00 - $22.00/hour.



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