Customer Service Representative

2 months ago


Seekonk, Massachusetts, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and supporting the overall success of our retail operations.

Key Responsibilities
  • Customer Service: Deliver friendly and personalized service to customers, helping them find products and solutions to meet their needs.
  • Stocking and Recovery: Assist with receiving and stocking merchandise, maintaining store recovery standards, and ensuring a well-organized store environment.
  • Checkout Experience: Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring customer satisfaction.
  • Omni-Channel Support: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes, ensuring seamless customer experiences.
  • Merchandise Recovery and Maintenance: Participate in truck unloading, stocking, and planogram (POGs) processes, and complete merchandise recovery and maintenance tasks to ensure a well-merchandised and in-stock store.
  • Ad Hoc Tasks: Perform other duties as assigned, including supporting shrink and safety programs, and adhering to Standard Operating Procedures (SOPs) and Company programs.
Requirements
  • Physical Requirements: Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Work Environment: Public retail store setting with climate-controlled areas, some stock rooms may not be climate-controlled, and occasional outdoor work for cart retrieval or truck unloading.
Preferred Qualifications
  • Retail and Customer Service Experience: Previous experience in retail or customer service is preferred.
What We Offer

Michaels Stores is committed to providing a positive and inclusive work environment, offering opportunities for personal and professional growth, and fostering a culture of creativity and innovation. As a member of our team, you will have access to a comprehensive benefits package, competitive pay, and opportunities for advancement.



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