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Job Summary:

The Senior Network Engineer at J.Jill is responsible for planning the future growth and expansion of our corporate, retail, and cloud-based networks. This role requires consistent communication with Information Services (IS) staff and leadership to ensure network status and capacity are up-to-date. The ideal candidate will maintain our current infrastructure and supporting systems, identify and remediate gaps, and stay informed about the latest best network practices, tools, and technologies to keep the network running at peak performance.

Key Responsibilities:

Implements, configures, and maintains LAN/WAN infrastructure solutions across a large organization, ensuring proper network connectivity of all sites, servers, workstations, and other network appliances.
Implements, configures, and utilizes network monitoring tools to maintain and troubleshoot LAN/WAN infrastructure issues.
Maintains and manages network routers, switches, firewalls, circuits, patch panels, IDF/MDF rooms, and data centers.
Engages in regular network troubleshooting activities and resolves network connectivity issues, including engaging vendors and their support organizations as needed.
Analyzes the current network structure and submits quarterly comprehensive reports to management on how to make the network more efficient.
Proactively manages standards, topology documentation, configuration files, performance baselines for network infrastructure.
Manages day-to-day datacenter assets and allocates resources effectively for ongoing IS initiatives, networking, storage, etc.
Participates in designing, implementing, and managing all network security solutions in collaboration with the IS Security Team.
Works closely with departmental management to determine future network needs, conducts business impact analysis, and plans for network/firewall rule changes.
Advances projects that are designed to either add functionality required by the company or to address ongoing network issues.
Maintains knowledge of networking-related topics, including emerging technologies, industry best practices, and regulatory/compliance-related concerns.
Participates in on-call rotation for all Infrastructure-related 'Priority One' issues and calls in when all P1 bridges are convened.
Troubleshoots, analyzes, and resolves highly complex network connectivity and security issues.
Communicates to all IS-related levels from Help Desk/Retail systems/Technology Services/Store Ops/J.Jill IS leadership/throughout the entire incident activity.
Adheres to and ensures compliance with all of J.Jill policies and procedures as required, including PCI, ESD, and Safety.
Required to work after business hours, weekends, and holidays occasionally to implement approved changes by the Change Advisory Board, technology refreshes, and rollouts, including but not limited to upgrades, patches, and maintenance.

Requirements:

Certified to work with Cisco and Meraki networking equipment and specifically fluent with Palo Alto firewall infrastructure and configuration.
Solid knowledge and experience with network routing & switching.
Experience with Cisco routers and switches (ACI, IOS-XE, NX-OS, IOS-XR).
Experience with EIGRP, BGP, OSPF, multicast, unicast, layer 3 VPN.
Experience with Palo Alto firewalls.
Experience with F5.
Familiar with network load balancing techniques, VPN solutions, and possess fluency with wireless solutions to support the organization.
Well-versed in implementing and supporting cloud-based computing solutions such as platform as a service (PaaS) and software as a service application.
Excellent interpersonal, oral, and writing skills.
Manage third-party technology vendors.
Ability to learn and support new systems and technologies in a fast-paced environment.
Excellent record keeping and attention to detail.
Must be available to work evenings, holidays, overnight, and weekends.
Experience with any Incident & problem ticket application software a plus.
Must be able to lift 40 pounds.
Must be willing to travel % of the time to J.Jill Tilton, NH facility.

Education & Experience:

Bachelor's Degree in Computer Science, Business, or related field required; or equivalent combination of education and experience.
8+ years of experience in Computer Technology supporting IS systems, including Network Engineering experience.
Experience in a multi-location, Microsoft Windows, networked environment.
Other industry-standard certifications (Microsoft, Cisco) are desired.
Detailed understanding of network topology design and implementation.
Some previous experience with Windows Server and VMWare virtualization platforms desired.
Experience working with Active Directory, Single Sign On (SSO), and telecommunication equipment/vendors to support telephony infrastructure preferred.

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