Care Coordinator Specialist

1 day ago


Monroe, Louisiana, United States Upward Health Full time
About Upward Health

We are an in-home, multidisciplinary medical group dedicated to providing 24/7 whole-person care to patients in need. Our integrated care delivery model focuses on promoting timely access to appropriate care, increasing utilization of preventative care, reducing emergency room utilization and hospital readmissions, and enhancing patient health and well-being.

Job Overview

The Care Specialist plays a crucial role in our organization, working in patient's homes and community to deliver chronic care management to high complexity patients. This position requires a self-starter with strong critical thinking skills for assessing patient needs and treatment goals.

Key Responsibilities
  1. Conduct direct outreach to patients via phone, in-person, mailings, and other strategies, including cold calling and unscheduled door knocks.
  2. Enroll patients into our program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
  3. Meet patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
  4. Facilitate in-home provider appointments and coordinate care between patients and care team as needed.
Qualifications
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required.
  • A valid driver's license and auto liability insurance.


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