Network Infrastructure Specialist

4 weeks ago


New York, New York, United States Fidelity Information Services Full time
Job Description

At Fidelity Information Services, we are seeking a highly skilled Network Infrastructure Specialist to join our dynamic architecture and engineering team. The successful candidate will be responsible for performing device configurations, internal operating system upgrades, and software upgrades, as well as deploying Infoblox physical/VM appliances and NTP hardware.

Key Responsibilities:
  • Performs device configurations, internal operating system upgrades, and software upgrades.
  • Deploys Infoblox physical/VM appliances and NTP hardware.
  • Utilizes the Service-Now ticket management system for Incident, Problem, Change, and CMDB.
  • Provides customer service duties and responds to FIS & client DDI/NTP change, problem, and incident tickets.
  • Monitors, responds, and provides escalated support for all DDI/NTP related items.
  • Understands how security controls are applied to technology.
  • Troubleshoots DDI/NTP problems and recommends corrective procedures.
  • Available for off-hours scheduled and non-scheduled activities.
  • Prepares activity reports as requested by management.
  • Identifies opportunities to improve workflow and creates supporting documentation.
  • Completes DDI/NTP change requests in accordance with service level agreements.
  • Maintains DDI/NTP lab and production equipment inventory.


Requirements:
  • Bachelor's degree in a technical discipline or related field.
  • 5+ years' experience performing hands-on DDI/NTP infrastructure engineering, diagnosing, and correcting DDI/NTP problems, and DDI/NTP equipment installation and configuration.
  • Professional concepts in developing resolution to critical issues and broad design matters.
  • Effectively communicates with all levels of technical and non-technical personnel.
  • Participates as a senior member in strategic planning and direction.
  • Develops, documents, and implements standards and guidelines.
  • Able to assess technologies, equipment, and vendors to determine benefits for deployment.


What We Offer:
  • Attractive benefits including private medical cover, dental cover, and travel insurance.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • A broad range of professional education and personal development possibilities.
  • A competitive salary and benefits.
  • A variety of career development tools, resources, and opportunities.
  • The chance to work on some of the most challenging, relevant issues in financial services and technology.
  • Time to support charities and give back to your community.


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