Broadcast Solutions Specialist
2 weeks ago
Job Summary:
Evertz Microsystems is seeking a skilled Broadcast Solutions Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical direction to customers regarding operational issues, firmware upgrades, and general maintenance.
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or in-person.
- Assess customer product applications, troubleshoot issues, and diagnose root causes.
- Recommend solutions to customers in a timely, clear, and professional manner.
- Maintain communication links between customer service and other departments to resolve customer issues and communicate customer feedback.
- Support the development of product communications by generating or authoring customer guides and providing technical writing groups with information.
- Install products or systems at customer sites and deliver training to customers in-house or abroad.
Qualifications:
- Electrical, Electronic, or Computer Electronic Technician Diploma required.
- Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
- Similar experience will be considered an asset.
- Unparalleled desire to help customers and deliver service excellence.
- Passion for technology and learning new software and hardware products.
- Strong verbal and written communication skills.
- Self-driven with a desire to add value to an energetic team.
- Problem-solving ability and ability to react to changing situations.
- Ability to multi-task in a fast-paced environment.
- Must be eligible for international travel and able to work alone with little or no supervision.
- 1-2 years experience working with broadcast/post-production products would be an asset.
- Must have a valid driver's license.
About Evertz Microsystems:
Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, including content creation, content distribution, and content delivery.
We are considered an innovator by our customers, delivering cutting-edge solutions that are unmatched in the industry in both hardware and software. Our products and solutions can be found in major broadcast facilities on every continent, and our customer base includes telcos, satellite, cable TV, and IPTV providers.
We are committed to providing equal employment opportunities for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, we will strive to provide accommodation to persons with disabilities in the recruitment process upon request.
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