Operations Director

7 days ago


Lee's Summit, Missouri, United States Community Choice Financial Family of Brands Full time
Company Overview

Community Choice Financial Family of Brands is a leading provider of title lending services, operating over 900 locations across 14 states. With a commitment to innovation and customer satisfaction, we strive to provide the best possible experience for our customers.

Salary and Benefits

We offer competitive salaries, as well as a comprehensive benefits package that includes medical insurance, retirement plans, and paid time off. Our team members also have access to ongoing training and development opportunities to help them grow in their careers.

Job Description

The General Manager is a key member of our store leadership team, responsible for overseeing store operations, managing cash security, and developing work schedules to optimize store performance. As a General Manager, you will lead by example, setting high standards for performance and customer service, and providing coaching and training to your team to achieve Company objectives.

Key Responsibilities
  1. Coach, lead, and develop all store employees to obtain new business and increase store growth.
  2. Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
  3. Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices.
  4. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.

Qualifications and Skills

To be successful in this role, you will need:
  • A minimum of two years of experience in a supervisory or leadership role in retail, financial, service, or related industries.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • A valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

About Us

At Community Choice Financial Family of Brands, we are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

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