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Customer Engagement Specialist

2 weeks ago


Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time
Key Responsibilities:

As a Customer Engagement Specialist, you will play a vital role in driving sales through exceptional customer engagement and service at Golden Nugget Hotels & Casinos.

About the Role:
  • You will assist customers in selecting products, providing them with expert advice and guidance to ensure their needs are met.
  • In addition, you will be responsible for maintaining a clean and organized retail space, working collaboratively with colleagues and management to achieve this goal.
  • Effective communication and interpersonal skills are essential for success in this role, as you will be interacting with guests, visitors, vendors, and fellow employees on a daily basis.
Responsibilities:
  1. Sales Performance: Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
  2. Customer Service: Greet and receive customers in a welcoming manner, responding to their questions and concerns in a professional and courteous manner.
  3. Store Maintenance: Maintain product on sales floor and filling backstock throughout assigned shift, ensuring that the retail space remains clean and organized.
  4. Point-of-Sale Operations: Responsible for operating a point-of-sale register, accepting credit cards, cash, comps, or other forms of payment.
  5. Identity Verification: Verify the identity of customers when using comps as a form of payment for retail items.
  6. Guest Service: Deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
Qualifications:
  • A minimum of one year of retail or customer service experience is preferred.
  • A high school diploma or equivalent is required.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • Flexible work schedule including nights, weekends, and holidays is required.
  • Strong multitasking and time management abilities are necessary for success in this role.
  • Attention to detail, ensuring accurate order-taking and payment processing is critical.
  • Basic math skills for handling payments and calculating tips are required.
What We Offer:
  • Multiple benefit plans to suit your needs.
  • Paid Time Off.
  • 401K plan.
  • Opportunities for advancement.
  • A positive and respectful work environment where diversity is valued.
  • Generous employee discounts on dining, retail, amusements, and hotels.
  • Community volunteer opportunities.