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Customer Engagement Specialist
2 weeks ago
As a Customer Engagement Specialist, you will play a vital role in driving sales through exceptional customer engagement and service at Golden Nugget Hotels & Casinos.
About the Role:- You will assist customers in selecting products, providing them with expert advice and guidance to ensure their needs are met.
- In addition, you will be responsible for maintaining a clean and organized retail space, working collaboratively with colleagues and management to achieve this goal.
- Effective communication and interpersonal skills are essential for success in this role, as you will be interacting with guests, visitors, vendors, and fellow employees on a daily basis.
- Sales Performance: Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Customer Service: Greet and receive customers in a welcoming manner, responding to their questions and concerns in a professional and courteous manner.
- Store Maintenance: Maintain product on sales floor and filling backstock throughout assigned shift, ensuring that the retail space remains clean and organized.
- Point-of-Sale Operations: Responsible for operating a point-of-sale register, accepting credit cards, cash, comps, or other forms of payment.
- Identity Verification: Verify the identity of customers when using comps as a form of payment for retail items.
- Guest Service: Deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
- A minimum of one year of retail or customer service experience is preferred.
- A high school diploma or equivalent is required.
- Excellent communication and interpersonal skills are essential for success in this role.
- Flexible work schedule including nights, weekends, and holidays is required.
- Strong multitasking and time management abilities are necessary for success in this role.
- Attention to detail, ensuring accurate order-taking and payment processing is critical.
- Basic math skills for handling payments and calculating tips are required.
- Multiple benefit plans to suit your needs.
- Paid Time Off.
- 401K plan.
- Opportunities for advancement.
- A positive and respectful work environment where diversity is valued.
- Generous employee discounts on dining, retail, amusements, and hotels.
- Community volunteer opportunities.