Customer Service Representative
4 weeks ago
Job Summary
Enterprise Rent-A-Car is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
Key Responsibilities
- Assist customers with their rental needs, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
Requirements
- Must be at least 18 years of age.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have at least 6 months customer service experience in a fast-paced environment.
- Must have worked 12 (twelve) months or more at most recent employer.
- Experience working late evenings and weekends preferred.
About Us
Enterprise Rent-A-Car is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to providing exceptional customer service and are seeking a highly skilled Customer Service Representative to join our team.
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