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Plumbing & HVAC Sales Specialist
2 months ago
DSG is on the lookout for a Plumbing & HVAC Sales Specialist. This role is designed for those who thrive in a dynamic sales environment and are eager to contribute to our team. As a full-time, hourly employee, your primary responsibilities will include assisting customers with their orders and providing essential support in various warehouse tasks as needed.
At DSG, we are committed to fostering a workplace that values respect, collaboration, and personal growth. We believe in nurturing a career path filled with opportunities and celebrating collective achievements. With over a century of experience, we have built lasting partnerships and delivered valuable solutions to our clients. Our mission is to empower both our vendors and customers, ensuring mutual success.
Key Responsibilities of a Plumbing & HVAC Sales Specialist:
- Act as the main point of contact for customer orders.
- Provide professional assistance to customers regarding product inquiries.
- Accurately process and fulfill orders in a timely manner.
- Create customer quotes and follow up as needed.
- Offer troubleshooting and technical assistance.
- Collaborate with team members to resolve customer service challenges.
- Restock the sales counter according to product organization.
- Monitor inventory levels and manage damaged products.
- Keep the sales counter area clean and visually appealing.
- Encourage the sale of additional products when appropriate.
- Perform other assigned duties as required.
Qualifications for a Successful Plumbing & HVAC Sales Specialist:
- Relevant product knowledge typically gained through two or more years of college or technical education, or 3-5 years of practical experience in plumbing and/or HVAC.
- Strong relationship-building abilities.
- Exceptional customer service and communication skills across various platforms.
- Attention to detail with the ability to manage multiple tasks effectively.
- Active listening skills to accurately assess customer needs.
- Proficient problem-solving and analytical capabilities.
- High level of computer proficiency, with experience in ERP systems preferred.
- Ability to effectively plan, prioritize, and organize work.
Benefits Offered by DSG:
- We are proud to be 100% employee-owned, meaning your contributions directly impact both the organization and your personal Employee Stock Ownership Plan (ESOP).
- We prioritize your training and development, providing opportunities for personal and professional growth.
- Competitive compensation packages are available based on experience and potential.
- Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
- A comprehensive benefits package that includes medical, dental, and vision coverage, along with additional perks such as life insurance, disability coverage, paid parental leave, and flexible spending accounts.
- Opportunities for retirement savings, including a 401(k) with employer match and ESOP.
- Discounts on all DSG-supplied products.
- We encourage community involvement by offering paid volunteer hours in addition to PTO.
