IT Support Specialist
1 week ago
About the Role
At TriOptus LLC, we are seeking an experienced IT Systems Support Specialist to join our team. The successful candidate will be responsible for providing on-site MIS support at customer locations, working closely with a dedicated team to deliver high-quality services.
This is a unique opportunity to work in a dynamic environment where you will be required to assist with troubleshooting Windows systems, deploy software and hardware updates, and provide excellent customer service skills.
Key Responsibilities:
- Provide second-level Service Desk support for customers, resolving hardware and software issues remotely or on-site.
- Deploy MECM GUI and Headless images, as well as software packages through MECM task sequences.
- Update hardware and software assignments in Manifest.
- Assist users with operating systems, application programs, utilities, and hardware operations.
Requirements:
- Strong knowledge of Active Directory or other identity management systems.
- Excellent verbal and written communication skills for customer interaction and documentation.
- Ability to work with rapidly changing priorities and maintain attention to detail.
- Experience with troubleshooting Windows systems and deployment of software and hardware updates.
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