Hearing Care Solutions Expert
3 weeks ago
Welcome to Sonova USA, Inc., a leading provider of innovative hearing care solutions. We are dedicated to helping people enjoy the delight of hearing.
As a Customer Support Specialist, you will be part of our dynamic team that supports the company's sales efforts through customer contact via various support mediums. You will play a crucial role in creating a hallmark of excellence by providing exceptional service and proactive interdepartmental support, while continually challenging yourself to maximize efficiency.
Job Requirements
To succeed in this role, you should have:
- A minimum of 2 years' B2B Customer Service experience.
- Manufacturing experience is a plus.
- SAP experience is a plus.
- Order management experience.
- Effective written and verbal communication skills.
- Ability to adapt to a variety of situations.
- Strong typing proficiency and computer skills.
- Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface.
What We Offer
We provide a comprehensive benefits package, including a competitive salary of $20-$26 per hour, medical, dental, and vision coverage, health savings, health reimbursement, flexible spending/dependent care accounts, telehealth options, 401(k) plan with company match, company-paid life/ad&d insurance, short-term/long-term disability coverage, accident/hospital indemnity coverage, legal/ID theft assistance, paid time off, floating diversity day, and paid holidays.
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