Hearing Care Solutions Expert

3 weeks ago


Aurora, Illinois, United States Sonova USA, Inc. Full time
About Us

Welcome to Sonova USA, Inc., a leading provider of innovative hearing care solutions. We are dedicated to helping people enjoy the delight of hearing.


As a Customer Support Specialist, you will be part of our dynamic team that supports the company's sales efforts through customer contact via various support mediums. You will play a crucial role in creating a hallmark of excellence by providing exceptional service and proactive interdepartmental support, while continually challenging yourself to maximize efficiency.


Job Requirements

To succeed in this role, you should have:

  • A minimum of 2 years' B2B Customer Service experience.
  • Manufacturing experience is a plus.
  • SAP experience is a plus.
  • Order management experience.
  • Effective written and verbal communication skills.
  • Ability to adapt to a variety of situations.
  • Strong typing proficiency and computer skills.
  • Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface.

What We Offer

We provide a comprehensive benefits package, including a competitive salary of $20-$26 per hour, medical, dental, and vision coverage, health savings, health reimbursement, flexible spending/dependent care accounts, telehealth options, 401(k) plan with company match, company-paid life/ad&d insurance, short-term/long-term disability coverage, accident/hospital indemnity coverage, legal/ID theft assistance, paid time off, floating diversity day, and paid holidays.


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