Client Care Facilitator

2 weeks ago


Wichita Falls, Texas, United States Helen Farabee Center Full time
Position Overview

Location
Wichita County MHC - Wichita Falls, TX

Employment Type
Full Time

Educational Requirements
Bachelor's or Master's Degree

Compensation
$18.53 per hour

Travel Requirements
Up to 25%

Work Schedule
8 AM - 5 PM, Monday to Friday (may vary)

Sector
Healthcare

Role Summary

The Care Coordinator, under the guidance of the Adult Behavioral Health Director, plays a crucial role in the care coordination process, ensuring that clients are effectively linked to necessary healthcare services and can actively engage with these resources.

Key Responsibilities:

1. Ensure seamless continuity of care across various health services, including both physical and behavioral health, social services, housing, education, and employment opportunities, to support the overall wellness and recovery of clients.
2. Serve as the primary contact for individuals seeking behavioral health services, managing a diverse caseload and addressing complex healthcare needs.
3. Maintain a comprehensive understanding of local resources, care coordination standards, current agreements, and best practices tailored to the specific population served.
4. Conduct extensive local travel to facilitate client meetings, transport clients, and attend relevant meetings and training sessions.

Work Environment:

The organization embraces trauma-informed care principles, emphasizing cultural sensitivity in all service delivery aspects. All roles include the responsibility to learn and implement trauma-informed practices relevant to the position.

Qualifications:

Education and Experience:
1. A Bachelor's degree from an accredited institution in social, behavioral, or human services is required. Licensure is not mandatory.
2. A minimum of one year of relevant experience is essential.
3. A valid driver's license and insurability to operate Center vehicles are required.
4. Successful completion and maintenance of all mandated training and certification requirements are necessary.

Skills and Competencies:
  • Strong organizational, time management, and communication skills.
  • Ability to work independently and demonstrate self-motivation.
  • Experience collaborating as part of a multidisciplinary treatment team.
  • Proficiency in engaging clients while maintaining professional boundaries.
  • Clear and concise communication skills, both verbal and written.
  • Willingness to accept guidance and utilize professional supervision effectively.
  • Proficient in using personal and network computers, including Microsoft Office; familiarity with SmartCare is advantageous.
  • Commitment to a customer service-oriented approach, treating clients as partners in their care.


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