Member Services Representative

2 weeks ago


Alameda, California, United States Alameda Alliance Full time
Job Summary

We are seeking a highly skilled and compassionate Member Services Representative to join our team at Alameda Alliance. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, addressing their concerns, and ensuring their overall satisfaction with our services.

Key Responsibilities
  • Respond to and resolve member inquiries and issues in a timely and professional manner
  • Provide accurate and clear information about our health plans, benefits, and services
  • Assist members with navigating our system, including the Member Portal and other online resources
  • Collaborate with internal departments to resolve complex issues and ensure seamless service delivery
  • Document all interactions and resolutions in our CRM system
  • Meet performance goals and metrics in areas such as compliance, efficiency, call quality, and member satisfaction
Requirements
  • Bachelor's degree or equivalent experience
  • Minimum one year of direct customer service experience in a call center environment
  • Ability to speak and understand bilingual languages (Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English)
  • Excellent problem-solving skills, communication skills, and interpersonal skills
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
What We Offer

As a Member Services Representative at Alameda Alliance, you will have the opportunity to make a meaningful impact on the lives of our members. We offer a competitive salary range of $22.00-$33.01 per hour, a comprehensive benefits package, and a dynamic work environment that values teamwork, innovation, and continuous learning.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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