Law Enforcement Request Specialist

1 day ago

Charlotte, North Carolina, United States Integreon Full time

Job Title: Paralegal (Law Enforcement Request)

Shift Time: 9 am to 5 pm EST

Job Location: Remote work available within Charlotte

Job Summary:

We are seeking a detail-oriented and organized Agent to join our fast-growing law enforcement request team. As a member of this team, you will review, process, and produce sensitive legal requests from domestic and international law enforcement agencies. Your responsibilities will include triage, analysis, and prioritization of tasks, as well as communication with internal and external stakeholders.

Responsibilities:

  • Review and process various types of domestic and international law enforcement requests
  • Understand and triage incoming requests
  • Attend to detail with ability to accurately analyze large legal documents
  • Flag process inconsistencies or deviations from guidance and recognize and escalate to appropriate leads/teams on urgent or problematic LERs
  • Prioritize tasks and work independently with minimal oversight
  • Collate pertinent matter information
  • Create data productions for law enforcement when appropriate
  • Update information in client's systems
  • Monitor email and other specified queues for incoming law enforcement requests
  • Conduct LER follow-ups as required
  • Communicate in a timely and effective manner with internal & external stakeholders including law enforcement officials outside of the US
  • Adhere to defined Key Performance Indicators (KPIs) and productivity metrics and deliver at required QA level

Requirements:

  • Bachelor's / Undergraduate law degree or legal conversion
  • A minimum of 1-3 years of experience working in the legal or law enforcement industry
  • Advanced technology skills to include SQL and query experience preferably
  • Proficiency with Microsoft Office and Google Suite
  • Conscientious and detail-oriented while being able to multi-task, freehand, troubleshoot issues, and be comfortable with basic reporting
  • Exceptional organization and administrative skills
  • Strong communications skills - written, verbal & listening
  • Motivation to meet deadlines under pressure
  • Ability to work as part of a team as well as work independently
  • Capability to work a full-time schedule of 40 hours per week between the hours of 9 a.m. and 5 p.m. Eastern Time and a rotating weekend/holiday schedule if needed
  • Proven ability to consistently deliver high quality results, improve processes and productivity while supporting rapid response and friendly service culture
  • Experience with Legal Operations and / or Legal Process an asset
  • Fluency in a foreign language not necessary but preferable and advantageous

About Integreon:

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team's experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

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