Material Handling Operations Manager

7 days ago


East Syracuse, New York, United States Pengate Handling Systems Inc Full time
Job Overview

Pengate Handling Systems Inc is seeking a seasoned professional to oversee the management of our field service operations. The ideal candidate will have extensive experience in managing teams, supervising field service technicians, and driving business process improvements.

This role requires strong leadership skills, the ability to analyze business processes, and a keen eye for detail. If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:
  • Supervise and manage a team of 8 or more field service technicians.
  • Hire and train new employees, including establishing and monitoring training plans.
  • Organize and oversee schedules and work assignments.
  • Conduct performance evaluations and handle employee discipline as needed.

Duties and Responsibilities:
  • Provide leadership and guidance to field service teams.
  • Deliver exceptional customer service and resolve any issues that may arise.
  • Analyze and improve business processes to drive efficiency and productivity.
  • Monitor and report on key performance indicators (KPIs).

Requirements:
  • Bachelor's degree in business management or related field.
  • Minimum 5 years of experience in material handling industry, preferably in a management or leadership role.
  • Strong computer skills, including proficiency in Microsoft Office and CRM software.


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